Concerns and Complaints
Concerns and Complaints.
It is in everyone's interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaint procedure.
The Trust values its relationships with parents, carers, and our local community. We are happy to receive suggestions and comments outside this policy, as this can help us to identify areas of success and where we can make improvements.
The difference between a concern and a complaint
Submit a Concern
If you have a concern, please email your child's Class Teacher, Tutor or Head of Year who will investigate the issue.
If you have not had an appropriate response to the concern please contact the PA to the Headteacher. Please note you are likely to reach a resolution faster by using the above stage first. The Headteacher may only respond if the above stage has been fulfilled.
Submit a Complaint
After you have completed the above, if you still wish to submit a formal complaint, please see the link below to the Complaints Policy for information on the Complaints process and use the link below to submit your complaint.
The Complaint policy can be viewed here: Complaints Policy